General Information

When is the 2019 CIAA Basketball Tournament?

Monday, February 25 - Saturday, March 2, 2019

Where are the games being played?

Monday, February 25, Tuesday, February 26 & Wednesday, February 27, 2019

Bojangles' Coliseum  (Get Directions)
2700 E. Independence Blvd
Charlotte, NC 28205  


Thursday, February 28 - Saturday, March 2, 2018


Spectrum Center      (Get Directions)
333 East Trade Street
Charlotte, NC 28202

Where are official CIAA events being held?

Other than the games, which are played at Bojangles Coliseum and Spectrum Center, many of the official CIAA events are held at the Charlotte Convention Center located at:

501 S. College Street
Charlotte, NC 28202.

For a list of official CIAA events visit:

How can I find updates about the CIAA Tournament?


Social Media:





Bojangles’ Coliseum includes a full-service restaurant called the Red Line Club. It will be open for reservations and walk-ins from 11:00 a.m.-10:00 p.m.

In addition to the standing menu, the Club will feature cocktails, draught beer and wine.

Reservations can be booked by calling 704.335.3117 or via email at You must have a ticket for the CIAA Tournament to reserve a table at the club.

The main concourse features anchor stands with various offerings.

  •    Kelly’s East Side Diner: Burgers & Fries
  •    Dave & Fran’s Soul Food Café: Fresh Fried Fish Plates, BBQ Beef Plates Smoked Beef Sausage w/ sweet peppers & onions
  •    Bojangles’ Chicken and Biscuits: Cajun Chicken sandwiches, Supremes, seasoned fries & legendary Sweet Tea
  •    Smoke House: BBQ Pork Sandwiches
  •    Route 74: Pizza, Hot Dogs & Brats 

Other destinations located on the concourse will include: Dippin’ Dots, Cotton Candy, Ice Cream, Fresh Baked Bavarian Pretzels, Popcorn, Draught Beer and Wine.



When will 2019 tickets go on sale?

Tickets will go on sale November 1 via Ticketmaster.

How can I buy tickets for the basketball tournament?

Tickets can be purchased 24/7 via Ticketmaster, the most convenient method.  Courtside, Founder's Level, group tickets and suites may be purchased directly from the CIAA Conference office.  

How can I purchase tickets from my member school?

If you are an alumni of a CIAA college/university, we encourage you to purchase your tickets via Ticketmaster. For additional information, you may contact the your alma mater/institution directly.

  • Bowie State University
    • Ticket Office Location: Bowie State University Student Center
       Ms. Jatina Cook
      Phone: 301-860-3793
      Website Address: N/A
      Additional Contacts: 
      Mrs. Rosalind Muchiri, Director of Alumni Relations and Annual Giving
      Phone: 301-860-4335
      Mrs. Annette Wedderburn, Coordinator of Alumni Programs and Special Events
      Phone: 301-860-3939

  • Chowan University
    • Location:  CU Development Office: 208 East High Street
      Contact:  Liz Brown
      Phone:  Office: 252-398-1233 / Cell: 252-287-8221
      Email: (lower case L)  
      Hours of Operation: Monday - Friday, 8:30 a.m. - 5:30 p.m.
  • Elizabeth City State University
    • Box Office Location: Ridley University Center
      Contact: Sherron D. White 
      Phone: 252-335-3360 or 252-335-3578
      Hours of Operation: Monday-Friday, 8:30am – 4:00pm
  • Fayetteville State University
    • Ticket Office Location: J.W. Seabrook Auditorium
      Antoinette Fairley (Box Office Manager) 
      Michelle Sanders (Assistant Box Office Manager) 
      Website Address: N/A
      Phone: (910) 672-1724 or  (910) 672-2108
      Hours of Operation: Monday - Friday, 8:00 a.m. – 5:00 p.m.
  • Johnson C. Smith University
    • Box Office location:  Biddle Hall 3rd Floor Suite 320
      Contact: Sandra Harris, Ticket Office Coordinator
      Phone: 704-378-1087
      Hours of Operation: Monday-Friday, 8:30am-4:30pm
  • Livingstone College  
    • Box Office Location: Cashier Office, Price Building 
      Contact: Pat Foard 
      Phone: 704-216-6221
      Hours of Operation: Monday-Friday, 9:00am-4:00pm
  • Saint Augustine’s University
    • Ticket Office Location: Hunter Building, Room 010 (Department of Business and Finance)
      Contact: Tonya R. Hines
      Website Address: N/A
      Phone: (919) 516-4574
      Hours of Operation: Monday - Friday, 10:00 a.m. – 12:30 p.m.  /  2:30 p.m. – 4:30 p.m.

  • Shaw University
  • Lincoln University (PA) - Purchase Tickets via Ticketmaster
    • Ticket Office Location: Room 205, Manuel Rivero Hall 
      Contact: Ms. Kisha Middleton, Senior Women’s Administrator
      Website Address:
      Phone: 484-365-7632

      Hours of Operation: Monday - Friday, 10:00 a.m. – 4:00 p.m.

  • Virginia State University
    • Ticket Office Location: VSU Multipurpose Center
      Contact: Sharon Wright, Athletic Business Manager
      Website Address:
      Phone: (804) 524-5656
      Hours of Operation: Monday - Friday, 8:00 a.m. – 5:00 p.m.

  • Virginia Union University
  • Winston Salem State University
    • Ticket Office Location: Anderson Conference Center (Suite G-14A)
      Contact: L. Ann Brown

      Website Address:
      Phone: 336-750-3220

      Hours of Operation: Monday - Friday,  8:30 a.m. – 4:30 p.m.

Ticketholders will have access to what amenities?

Twenty-four action packed games over 5 days, in-venue entertainment, giveaways, vendors, sponsors, and free events such as CIAA Fan Fest and Super Saturday. Center Court, Courtside and Founder's Level ticket holders will also have access to in-venue hospitality. 

What are the payment methods?

Tickets can be purchased with check, money order or credit card. Applicable fees will be added to purchases with a credit card.

What sections are open seating?

In Spectrum Arena, sections 101, 102, 103, 104, 106, 107, 108, 110, 111, 112, 113, 115, 116, 117

What are the benefits to open seating?

Fans have access to sit anywhere in the Quad, Endzone and non-reserved lower level seating throughout the tournament to enhance the student-athlete atmosphere and increase the overall fan experience. It is encouraged that you arrive early to get a great seat.

Will reserved seats be available?

Yes. Center Court, Courtside and Founder's Level will be reserved seating.

Where can I purchase Founder's Level tickets?

Founder's Level seating can be purchased exclusively through the conference office. 

Where can I purchase a suite?

Suites will be available for purchase through the conference office for Spectrum Center.  There are a variety of single day and multi-day options that will allow your organization, business or family to enjoy the tournament from the comfort of a private suite. 

CIAA weekly ticket pass includes access to what venues?

Weekly tournament pass includes access to all 24 games at both venues (average of $9 per game for lower level general seating).

Where can alumni purchase tournament tickets?

Alumni can purchase Center Court and open seating tickets via Ticketmaster or from the respective institution.

When the arena closes for session sweeps will you get the same seat?

When the arena closes between sessions for a sweep of the venue, seats are available first come first serve upon re-entry. Center Court, Courtside and Founder's Level seats are the only reserved seat sections.

How can I purchase a reserved seat?

Center Court, Courtside Founder's Level seats and suites can be purchased through the conference office. Institutions will have a limited number of Center Court seats available for purchase. Customers can call the Conference office or an institution for assistance with purchasing a ticket.

Are tickets refundable and exchangeable?

Tickets are non-refundable or exchangeable.

How are tickets distributed?

Tickets can be shipped priority mail via UPS.

Tickets may also be picked up from the CIAA Office on Monday-Wednesday of each week. To ensure quality sevice, it is recommended that you call in advance to confirm.

4725 Piedmont Row drive, Suite 200
Charlotte, NC 28210

How are tickets selected?

Tickets will be assigned on a first-come, first served basis with the inventory that is available at the time.

What if my tickets are lost or stolen?

The CIAA will charge a fee of $25.00 to re-issue ticket(s)



How can I book a room?

Click Here for additional information on booking hotels.

Is tax included in the rate provided?

No, all room rates are plus tax. Please see the individual hotel details for taxes and fees.

What is required to book a room?

At the time of reservation, a non-refundable deposit of $212 is required. Please refer to the individual hotel to determine when the remaining balance is due.

Is there a night minimum?

Yes, there is a three night minimum which begins on Thursday, March 1st.

Who will be charging my card?

ConferenceDirect is the company assisting with the management of the CIAA Fan’s Housing Program. ConferenceDirect will be the company name on your bank and /or credit card statement.

When should I expect my confirmation number?

Your confirmation number will be provide via email, once confirmed.

When will I get a receipt?

Your final receipt will be provided after your remaining balance has been fulfilled at the hotel.

What is needed at check-in?

At check-in you will be required to use cash or credit card for any remaining balance and incidentals.. (i.e. parking, restaurant meals, etc…)

What is the advantage of staying Uptown?

Overall hotel rates have been negotiated for the entire CIAA housing block to be lower for all fans and member institutions than prior years. Both the Uptown and Outskirts will be affordable options. Being in Uptown, the guests will be in close proximity to Spectrum Center and other venues in which ancillary events are being held.

Why is the CIAA going this route with selling hotel rooms?

The CIAA is attempting to make the overall experience more cost effective for the conference, institutions, sponsors, spectators and other affiliates. The CIAA looks forward to the future of the tournament and how everyone involved can benefit. Eventually, the CIAA will brand each hotel with an institution. We believe this will improve alumni engagement, camaraderie and enhance the experience of all constituents.

When can I book rooms for the 2019Basketball Tournament?

Fans will be able to purchase rooms for the 2019 CIAA Basketball Tournament beginning October 11, 2018.

What steps are needed to make changes to my reservation?

Please contact ConferenceDirect for any changes needed to your reservation:



Charlotte Information


Transportation In Charlotte

Once you’re in town, navigating the city is a breeze. With a speedy light rail system, multiple bike-sharing and ride-sharing services, and bus routes that traverse the region, you’ll have plenty of ways to get you from point A to point B, C and D.

LYNX Blue Line Light Rail

With its spring completion, North Carolina’s first light rail line connects South Charlotte to Center City, then beginning in March 2018 will continue on to NoDa and The University of North Carolina at Charlotte. On weekdays, the line is available every 7.5 minutes during rush hour and every 15 minutes during non-peak hours. Weekend service operates every 20 minutes during the day and every 30 minutes during late-night hours. $2.20 each way. Purchase passes from your smartphone with CATSPass, an app from the Charlotte Area Transit System.

CityLYNX Gold Line

This streetcar system runs east to west connecting neighborhoods to businesses and educational facilities, including Novant Health Presbyterian Medical Center, Central Piedmont Community College and the Charlotte Transportation Center. The Gold Line runs every 15 to 20 minutes, 6 a.m. to 11 p.m. Monday through Thursday, 6 a.m. to midnight on Friday, 8 a.m. to midnight on Saturday and 9 a.m. to 7 p.m. on Sunday. Free.

Charlotte Area Transit System (CATS) Bus Service

With more than 70 local, express and regional routes, CATS buses provide more than 25 million passenger trips each year. Most operate from 5 a.m. to 2 a.m. on weekdays, 6 a.m. to 1:30 a.m. on Saturdays and 6:30 a.m. to midnight on Sundays. $2.20 each way for local routes; $3 each way for express routes; $4.40 each way for regional express routes; children 5 and under ride free; seniors and youth grades K-12 ride for half fare with transit ID, Medicare card or valid school ID.

Sprinter Bus Service

This hybrid-electric bus is an easy way to get from Charlotte Douglas International Airport to Center City, with stops in central locations. It runs every 20 minutes on weekdays and every 30 minutes on nights and weekends. $2.20 each way.


Call Charlotte taxi companies like Crown Cab, Royal Cab and Yellow Cab Co. to hop from place to place with ease. Charlotte Douglas International Airport offers a flat fee ($25) to and from Uptown. Otherwise, average cab fares start at $2.50 and increase by $0.50 every 1/5 mile.   

Ride-sharing Services

Companies like Uber and Lyft, which use smartphone apps to match passengers with nearby independent drivers, operate throughout the Charlotte region. Drop-off and pick-up spots are based on your location, except at Charlotte Douglas International Airport, where the designated ride-sharing meeting area is on the arrivals/baggage claim level outside zone E.;

Bike-sharing Services

Hundreds of bike-sharing options are scattered throughout the city. Charlotte B-cycle has more than 20 bike docks, where you can swipe your credit card to rent a bike in 30-minute increments. And four dockless bike-sharing companies—LimeBike, Mobike, Spin and Ofo—offer riders the option to pick up and leave their colorful two-wheelers in whatever legal spot they like. (The wheels lock when no one is using them.) Download the companies’ smartphone apps to rent the bikes.;;;;

Helpful Information


Visitor Info Center (Center City)
501 S. College St.
(800) 231-4636

Mon – Sat: 9 a.m. – 5 p.m.


Founders Hall
Located in the Bank of America building at Trade and Tryon streets
100 N. Tryon St.

(704) 716-8649
Mon – Fri: 10 a.m. – 6 p.m.
Sat: 10 a.m. – 4 p.m.

One mile from Charlotte Convention Center

900 Metropolitan Ave., Suite 2
(704) 973-3121

Mon – Sat: 7 a.m. – 11 p.m.
Sun 7 a.m. – 10 p.m.

Three miles from Charlotte Convention Center

3240 Wilkinson Blvd.
(704) 392-2311
Mon – Sun: 6 a.m. – 12 a.m.

Best Buy at The Metropolitan
One mile from Charlotte Convention Center 1
055 Metropolitan Ave.
(704) 333-1032
Mon – Sat: 10 a.m. – 9 p.m.
Sun: 11 a.m. – 8 p.m.

SouthPark Mall
Six miles from Charlotte Convention Center;
Accessible by CATS 
Bus 20 or 19S

4400 Sharon Road
(704) 364-4411

Mon – Sat: 10 a.m. – 9 p.m.
Sun: 12:30 – 6 p.m.

Hospitals & Urgent Care

Novant Health Urgent Care & Occupational Medicine Midtown Medical Plaza

1918 Randolph Road #175
Mon – Fri: 8 a.m. – 8 p.m.
Sat: 10 a.m. – 6 p.m.
Sun: 1 p.m. – 6 p.m.

Urgent Care Metroview Building
1900 Randolph Road at Caswell Street (1.5 miles)

No appointment needed

Novant Health Presbyterian Medical Center

200 Hawthorne Lane

(704) 384-4000
Emergency entrance located on Caswell Road between Randolph Road and Fifth Street

Carolinas Medical Center
1000 Blythe Blvd.

(704) 355-2000

Emergency entrance located off Kenilworth near East Morehead streets

CVS Pharmacy Minute Clinic
210 E. Trade St., E-186
(704) 971-1254

Mon – Fri: 8 a.m. – 7 p.m. 

Mecklenburg County ABC Facts

Persons Under The Age of 21 In Our Stores:

It is the policy of the Mecklenburg County ABC Board to prohibit anyone 18, 19, or 20 years of age from entering our stores. Children under the age of 18 may enter our stores, as long as they are accompanied by a parent or legal guardian.

Acceptable Forms of Identification:

It is the responsibility of the customer to prove they are 21 years of age. The forms if ID acceptable in Mecklenburg County ABC Stores include: 

  • A valid U.S. driver’s license
  • A valid North Carolina ID card issued by the Department of Motor Vehicles
  • A valid passport
  • A valid U.S. Military ID

Group ID Policy: We immediately check the ID of any young person, as soon as they enter the store. An entire group of people can be refused if any member of the group is underage or unable to produce an acceptable form of ID.

Transportation Permits:

In accordance with North Carolina ABC laws, a customer may purchase up to eight (8) liters of alcohol (distilled spirits) from our stores without a transportation permit. With a transportation permit, the customer may purchase up to forty (40) liters of alcohol and subsequently transport their purchase within the State of North Carolina. A transportation permit is issued free of charge at the store, and is valid until 9:30 p.m. on the date it is issued. For more info:

There are 23 Mecklenburg County ABC Stores to serve you. You can find the one closest to you here:

Certain events, such as wedding receptions and parties where alcohol is being served will require a proper permit from the North Carolina ABC Commission in Raleigh, NC. For more information about the permit process, applications for, and types of permits available, visit or call: 919-779-0700.

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